Privacy Policy

RSLNT Wellness LLC ("we," "us," or "our") is committed to protecting the privacy of every individual who visits our website or uses our services. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with rslntwellness.com and our clinic services.

Information We Collect

We collect the following types of information:

• Personal identifiers: name, email address, and phone number submitted through our consultation form.
• Health-related information: mental health concerns, treatment history, and symptoms you share when requesting a consultation or communicating with our team.
• Usage data: pages visited, time spent on pages, browser type, device information, and referring URLs collected automatically through analytics tools.
• Communication records: messages exchanged through our AI chat assistant (Sage) or direct communications with our clinic.

How We Use Your Information

• Appointment scheduling: to process and manage your consultation requests and treatment appointments.
• Treatment communication: to provide information about your care, follow up on consultations, and coordinate treatment plans.
• Marketing (with consent): to send educational content, clinic updates, or promotional materials only when you have opted in to receive such communications.
• Service improvement: to analyze usage patterns and improve our website, AI tools, and patient experience.

Data Storage & Security

Your data is stored securely using Supabase, which provides encryption at rest and in transit. We implement industry-standard security measures including encrypted database connections, role-based access controls, and regular security audits to protect your information from unauthorized access, alteration, or disclosure.

Third-Party Services

We use the following third-party services that may process your data:

• Anthropic (Claude AI): powers our Sage chat assistant. Conversations with Sage may be processed by Anthropic's API to generate responses. We do not send protected health information (PHI) through this service.
• Analytics services: we use analytics tools to understand how visitors use our website. These tools collect anonymized usage data and do not identify you personally.
• Supabase: provides our database infrastructure with built-in encryption and security compliance.

HIPAA Notice

As a healthcare provider, RSLNT Wellness is subject to the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) you provide to us in the course of receiving treatment is safeguarded under HIPAA regulations.

This includes information related to your health conditions, treatment plans, and billing records. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to protect your PHI. For complete details, please review our Notice of Privacy Practices (HIPAA).

AI Chat Assistant (Sage)

Our website features Sage, an AI-powered chat assistant built on Anthropic's Claude technology. Conversations with Sage are processed by Anthropic's API to generate responses. Health-related information shared through Sage is not treated as Protected Health Information and is not covered under HIPAA. Sage conversations are not stored permanently. For full details on AI usage, please review our Terms of Service.

Data Retention

Consultation form submissions are retained for as long as necessary to fulfill the purpose for which they were collected, typically for the duration of any resulting patient relationship plus the period required by applicable law. Health records are retained per HIPAA and Utah state requirements. You may request deletion of non-clinical data by contacting us.

Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete that information promptly.

Sale of Personal Information

RSLNT Wellness does not sell, rent, or trade your personal information or health data to any third party for marketing or any other purpose.

Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: required for the website to function properly, including session management and security features.
• Analytics cookies: help us understand how visitors interact with our website so we can improve the user experience.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

Your Rights

You have the right to:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct any inaccurate or incomplete personal information.
• Deletion: request that we delete your personal data, subject to legal and regulatory requirements (certain health records must be retained per HIPAA).
• Opt out: unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us using the information below.

Contact Us

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.